Design for Well-Being and Sustainability: A Conceptual Framework of the Peer-to-Peer Sharing and Reuse Platform in the Circular Economy

To regain overall well-being in the post-pandemic era, the priorities should not be only economic growth but also human physical and mental health. This study investigates how to incorporate the concept of well-being into the circular economy to facilitate the pursuit of individual/personal and social growth, and sustainable consumption. We begin with a systematic search of the literature on well-being and sustainable product–service systems, model the well-being components in peer-to-peer (P2P) sharing and reuse platforms, and propose design guidelines for platform development. According to our findings, (1) allocentric well-being components (such as gratitude, contribution, and altruism) serve as the antecedents of sharing behaviors, while egocentric components (such as pleasure and attachment) serve as the consequences, and (2) information sharing is crucial to initiating the flow of well-being perceptions and sustainable sharing and reuse behaviors. Based on the findings, we suggest a data-driven approach and active inference theory to facilitate related studies. This study sheds light on the potential to develop well-being within the circular economy and facilitate the sustainable working of the sharing and reuse ecosystem.

Self-Protective Dining Behavior: An Investigation on Consumer's Use of Online Food Delivery Service

This study aims to investigate how consumer's use of online food delivery (OFD) services is driven by its self-protective nature. Drawing on protection motivation theory, the unified theory of use and acceptance of technology, and diffusion of innovation theory, an integrated model was tested with 1,000 empirical data points to explain consumers' OFD use during the pandemic. Results confirmed the self-protective nature of OFD use by uncovering a significant positive effect of fear of COVID-19 on consumers' OFD ordering frequency. Perceived vulnerability contributed more strongly to an individual's fear of COVID-19 than perceived severity in dining activities. These findings theoretically expand the current understanding of OFD services and provide practical implications for OFD platforms, restaurateurs, and governments.

Exploring the motivations to use online meal delivery platforms: Before and during quarantine

Online meal delivery platforms (OMDPs), like UberEats, have received more attention since quarantine was established to prevent the spread of COVID-19. The research into antecedents of satisfaction and continuous usage intention for OMDPs, in general, is under researched. The current study compared the antecedents of satisfaction before quarantine to the antecedents during quarantine through the lens of Expectation-Confirmation Theory. Through multiple regression analyses, the researchers found that before quarantine, sharing economy ethos, price-value, food quality, ease of use and confirmation of beliefs had a significant impact on satisfaction while during quarantine, food quality, service speed, ease of use, and confirmation of beliefs were significant. Practical and theoretical implications are discussed. (PsycInfo Database Record (c) 2023 APA, all rights reserved)

Caring the Sharing Apps–Exploration of the Factors Affecting User Satisfaction with Sharing Economy Apps

Sharing economy-based services are more prevalent in contemporary society, especially after the covid-19 pandemic. However, from the user's perspective, it is still unclear what factors define the success of sharing economy-based apps. To address this issue, we conducted a study using an integrated theoretical framework that incorporated cognitive load theory, social network theory, and theory of planned behavior. 448 samples were collected from three tourist destinations in India to test the model. The results showed that mobile app user interface, interaction, and social networking would positively impact user satisfaction with sharing economy-based apps. User satisfaction also leads to recommendation and continuance intention. The study findings have several implications and recommendations for future studies on sharing economy apps. © 2023 Taylor & Francis Group, LLC.

A systematic review of trust in sharing accommodation: progress and prospects from the multistakeholder perspective. (Special Issue: The sharing economy in a post-pandemic world.)

Purpose: Trust has emerged as a crucial research topic in the sharing economy. However, scholarship on trust in sharing accommodation remains limited. By using stakeholder theory, this study aims to provide a systematic framework for integrating trust among multiple stakeholders and identify potential knowledge gaps and future research directions for trust in sharing accommodation. Design/methodology/approach: The authors select papers using a combination of multiple keywords from EBSCOhost and Web of Science. The analysis includes 172 journal papers published between 2011 and 2021. The authors conduct a systematic review through thematic content analysis, and each paper is analyzed using manual coding. Findings: The analysis shows that key stakeholders for trust building in sharing accommodation include consumers, hosts, platforms, residents and governments, with most studies focusing on the consumer perspective. The study integrates various trust antecedents and outcomes from the above multistakeholder. Second, this study summarizes the most commonly used theories, and more diversified theories could be applied to future research. Third, this study finds that most studies use quantitative methods, and researchers should introduce more integrated methodologies such as machine learning on a large scale. Furthermore, the current research disciplinary paradigm should be extended to multidisciplinary and interdisciplinary approaches to promote innovation in trust research. Finally, the COVID-19 pandemic has brought both challenges and opportunities to industry as well as researchers, and more institutional rather than commercial perspectives need to be addressed. Research limitations/implications: The study contributes to the trust and the sharing economy literature by providing a systematic framework for integrating trust from multistakeholder perspectives. The study also points out several future research directions by combining micro and macro multistakeholder perspectives, identifying more diversified theories and methodologies and specifying multidisciplinary and interdisciplinary approaches. Originality/value: The study advances knowledge by providing a systematic framework for integrating trust among multiple stakeholders and proposing future research directions for trust in sharing accommodation.

Tour guides' self-efficacy and resilience capability building through sharing economy platforms. (Special Issue: The sharing economy in a post-pandemic world.)

Purpose: This study aims to explore how the local tour guides (LTGs) operate through the sharing economy platform. This study explores how LTGs have responded to the COVID-19 pandemic restrictions using self-efficacy and other resources to improve resilience and performance. This study also delineates the working mechanisms of peer-to-peer (P2P) platform-enabled, dynamic capability building processes, in the tourism sharing economy. Design/methodology/approach: This research adopted an interpretive approach to understand the focal phenomenon using two types of data. A total of 40 semi-structured interviews with LTGs and 26,478 online tourist reviews from tour guide service participants' before and during the COVID-19 pandemic were used. Findings: The findings of this study revealed that LTGs used sharing economy platforms to arrange flexible tour guide services. Resilience emerged through dynamic capability that addressed contextual factors in real time. LTGs coordinated different resources and customers during a time of uncertainty. Different sources of self-efficacy and types of dynamic capability were identified. The interplay between LTGs' self-efficacy and dynamic capability was also delineated. Practical implications: The findings provide guidance for LTGs on P2P platforms and other sharing economy sectors on how diverse resources enabled by the sharing economy can enhance resilience during times of uncertainty. LTGs that engage with contextual information and are dynamic can adopt itineraries and services that will benefit tourists and their business. Originality/value: This study contributes to the sharing economy literature by theorizing the working flow that enables LTGs to exert self-efficacy and leverage dynamic capability on P2P platforms. This study also contributes by linking resilience to contextual factors in real time. The outcomes provide guidance for LTGs to remain competitive and establish resilience in uncertain environments.

Peer-to-peer accommodation amid COVID-19: the effects of Airbnb cleanliness information on guests' trust and behavioral intentions. (Special Issue: The sharing economy in a post-pandemic world.)

Purpose: This study aims to explore the influence of different types of cleanliness information provided on the Airbnb platform (hosts' sanitation labels, Airbnb cleaning protocol and previous guests' reviews) on guests' trust and behavioral intentions. Design/methodology/approach: This study uses an online scenario-based experimental design. A two-step approach was applied to discover the proposed relationships by assessing the measurement model fit and validity of the constructs with confirmatory factor analysis and testing study hypotheses with structural equation modeling. Findings: The results demonstrate that three types of cleanliness information (i.e. provided by Airbnb's hosts, platform and customer reviews) had statistically significant effects on customers' trust and behavioral intentions. Practical implications: The research results provide practical recommendations for Airbnb hosts and peer-to-peer accommodation platforms on using several types of textual and visual cleanliness information to influence guests' attitudes and behavioral intentions. Originality/value: This study advances knowledge by introducing new factors affecting guests' trust and behavioral intentions in peer-to-peer accommodation settings and differentiating the effects of different sources of cleanliness information and different types of guests' trust.

Systematization of the factors of consumer participation in the sharing economy

Goal: to systematize the factors of consumer participation in collaborative consumption at different levels of the sharing economy . Methodology: a systematic review of the literature on the topic of the factors of consumer participation in collaborative consumption was used as the main research method . For the analysis, the authors selected studies that were published between January 2012 and May 2022 in foreign scientific journals indexed in the scientific citation databases WoS, Scopus, and Google Scholar . As part of the primary selection, the authors analyzed more than 2 thousand publications on the topic . The most relevant papers for the systematic review of the literature were included in the final sample of 151 publications . Findings: as a result of the analysis, the factors of consumer participation in collaborative consumption are systematized into the following groups: economic, technological, political, legal, social, environmental, demographic, psychological, and hedonistic;in addition, the features of the impact of the COVID-19 pandemic as a separate macro factor are revealed . Each group of factors is described at five levels of the sharing economy: personal, organizational, industry, state, and global . Originality and contributions: from a theoretical point of view, the systematization provides comprehensive information about the factors of consumer participation in sharing at each level of the sharing economy, summarizing a number of existing approaches to interpreting participation factors . Concerning application in practice, the results of the survey may be of interest to companies in the sharing economy sector, since additional information about the interaction of exchange participants at different levels will allow companies to better understand their motives, which will contribute to the development of effective marketing and market strategies, increase sales, strengthen the company's position in the market and the development of an effective response to the challenges of the external economic environment in conditions of economic instability .

Risks in Relation to Adopting Airbnb Accommodation: The Role of Fear of COVID-19

This study examined the impacts of perceived Airbnb risks, i.e., performance, financial, physical, social, time, and psychological risks on tourists' intention to use Airbnb. The study also explored the moderating effect of the fear of COVID-19 on the relationship between perceived Airbnb risks and the tourist's intention to use Airbnb. The data was collected from 248 customers of Airbnb using a survey approach. The data were analyzed utilizing the Smart PLS V.4. The PLS-SEM results revealed that Airbnb (physical, psychological, time, performance, financial and social risks) had a significant negative effect on the intention to use Airbnb. On the other side, the fear of COVID-19 acted as a moderator between Airbnb's physical, psychological, and social risks and the intention to use Airbnb, indicating that customers tend to tolerate time and performance risks when having a high level of fear of COVID-19 and prefer to use Airbnb regardless of them. This shift in customer behavior towards customers' intention to use Airbnb in light of the fear of COVID-19 gives Airbnb an edge that should be exploited via remedying other risks. It was suggested that the Airbnb hosts' awareness of the importance of Airbnb in the context of tourism in Egypt should be enhanced. Additionally, a legislative framework should govern Airbnb transactions to secure tourists in dealing with Airbnb hosts. Professionalism in providing Airbnb services should also be adopted. Future studies in the context of the current subject could conduct multi-group analyses according to different types of Airbnb accommodation and use a larger sample size.

Sharing economy during the COVID-19 pandemic-analysis of the semantic field

The observed global crises call into question the existing economic model, the functioning of individual institutions, and the lifestyles of entire societies. These crises do not create new problems and challenges, but reinforce already existing and developing trends. The identification and analysis of long-term, society-wide and economic phenomena called megatrends allows us to define the most significant trends of a global and civilisational nature. Knowledge of them allows enterprises to plan an appropriate strategy of action and design directions for further development. The aim of this article was to identify changes in the behaviour of young people (generation C also known as "digital natives") in the area of the sharing economy during the COVID-19 pandemic. The empirical research used a qualitative approach, using focus group interviews (FGI) as the research method. The collected empirical material was then used in the process of semantic field analysis. The explication of the dependency networks for the emerged keywords made it possible to reconstruct two definitions that clarify how interlocutors perceive the sharing economy phenomenon. The first one, more universal, defined the essence of the phenomenon. However, the second definition referred to a narrower perception of the socio-- economic phenomenon under study, namely sharing economy activity during the pandemic period.

The Sharing Economy in Europe: Developments, Practices, and Contradictions

This open access book considers the development of the sharing and collaborative economy with a European focus, mapping across economic sectors, and country-specific case studies. It looks at the roles the sharing economy plays in sharing and redistribution of goods and services across the population in order to maximise their functionality, monetary exchange, and other aspects important to societies. It also looks at the place of the sharing economy among various policies and how the contexts of public policies, legislation, digital platforms, and other infrastructure interrelate with the development and function of the sharing economy. The book will help in understanding the future (sharing) economy models as well as to contribute in solving questions of better access to resources and sustainable innovation in the context of degrowth and growing inequalities within and between societies. It will also provide a useful source for solutions to the big challenges of our times such as climate change, the loss of biodiversity, and recently the coronavirus disease pandemic (COVID-19). This book will be of interest to academics and students in economics and business, organisational studies, sociology, media and communication and computer science. © The Editor(s) (if applicable) and The Author(s) 2022.

Exploring the Over-Time Variation in Customer Concerns on Sharing Economy Services

The sharing economy represented by Airbnb has evolved rapidly. It is particularly important to identify and understand how consumer concerns change over time. As a result, this study employs structural topic modelling using room type and time as covariates to extract topics from 896,658 Airbnb reviews in London and to observe the variation in the prevalence of topics over time. The findings show that the topic proportion changed relatively sharply in the early years of Airbnb (2010-2013) and during the COVID-19 pandemic (2020-2022), but relatively smoothly in the middle period (2014-2019). This research also discovered that the proportion of topics on customers' special experiences has been decreasing while the proportion of topics on their overall experience has been increasing. This shift could be attributed to an increase in the number of professional hosts, which has accelerated the standardisation of the Airbnb service.

Perceived differences in peer-to-peer accommodation before and after COVID-19: evidence from China

PurposeBased on text content analysis using big data, this study aims to explore differences in guest perceptions of peer-to-peer accommodations before and after COVID-19 to provide suggestions for the development of these properties in China postpandemic.Design/methodology/approachA guest perception dictionary was established by collecting Ctrip customer reviews of peer-to-peer accommodations. After data cleaning, thematic word analysis and semantic association network analysis were used to explore perceptions and thematic differences before and after COVID-19.FindingsThis research constructed a multidimensional framework of guest-perceived values for peer-to-peer accommodation in the context of COVID-19. The findings showed that the emphasis on functionality in peer-to-peer accommodation changed;perceived emotional values associated with peer-to-peer stays were more complex;perceived social values decreased, host–guest interactions were reduced and online communication became a stronger trend;tourist preferences for types of experiences changed, and people changed their destination selections;perceived conditional value was reflected in perceived risks, and the perceptions of environmental health, service and physical risks increased.Research limitations/implicationsThis research has constructed a multidimensional framework of tourist perceived value on the basis of peer-to-peer accommodation context and epidemic background and has thus shown the changes in tourist perceived value of peer-to-peer accommodation before and after COVID-19.Originality/valueTo the best of authors' knowledge, this research constitutes the first attempt to explore the perceptual differences for peer-to-peer accommodations before and after COVID-19 based on an extensive data set of online reviews from multiple provinces of China.

Anti-consumption behaviour of youngsters during the COVID-19 pandemic

COVID-19 has caused a pandemic around the world and the crisis that occurred has had a remarkable impact on the people's lives. Some restrictions such as long lockdowns, social distancing, use of masks and sanitizers, and emergence of new life styles triggered the magnitude of such impact on the consumers. One of the most critical behavioral changes in consumers' lives is their move towards sustainability and anticonsumption. Literature on anti-consumption has basically concentrated on how and why consumers are involved in anti-consumption practices and in recent years, number of studies investigating the relationship between sustainability and anti-consumption has started to increase. However, there is limited research on anti-consumption patterns of consumers during the COVID-19 period by focusing on the sustainability practices. Therefore, this study aims to investigate the anti-consumption practices of youngsters as a group which is accepted as a critical sample that will shape future consumption habits. Fashion products, food and beverages are listed as the two main product groups that are anticonsumed during pandemic. The main reason for that is basically stated as "being at home" due to government restrictions such as lockdowns and social distancing practices. Most anti-consumed services are listed as transportation, hospitality and entertainment, and it was declared by both female and male participants that their online shopping habits have remarkably increased. The impacts of such changes in the consumption habits and realization of over-consumption in some product groups by the respondents lead the researchers to the point that some alternatives such as collaborative consumption or sharing may emerge following the pandemic period. In conclusion, this study is expected to offer insights for researchers and policy makers who are interested in evaluating the anti-consumerist attitudes of youngsters since they are viewed as the future generation to be faced with the challenges of sustainability. © 2022 by Nova Science Publishers, Inc. All rights reserved.

Platform-centric vs. multi-party service failure: an examination of consumers' negative word of mouth about sharing economy platforms

PurposeThis paper aims to identify platform-centric versus multiparty service failure on sharing economy platforms via topic modeling analysis of consumers' negative online reviews. The authors also sought to understand consumers' reactions to these experiences by detecting negative discrete emotions. The authors then contrasted consumers' responses to platform-centric and multiparty service failure through the theoretical lens of failure controllability.Design/methodology/approachThe authors used a large-scale data set containing more than 81,000 negative app reviews on eight representative hospitality and tourism sharing economy platforms. Topic modeling coupled with emotion detection algorithms revealed 11 themes reflecting diverse forms of platform-centric versus multiparty service failure and their associations with negative discrete emotions based on regression analysis.FindingsThe 11 themes reflecting diverse forms of platform-centric versus multiparty service failure were as follows: app glitch, customer service, locating and pooling, account issues, transaction, offer redemption, interface challenges, intermediary inaction, service lateness and cancellation, incorrect order and fee structure. The analysis suggests that platform-centric service failure is more likely than multiparty service failure to elicit negative discrete emotions.Originality/valueThe research enriches the understanding of platform-related service failure beyond dyadic service interaction. In particular, the authors bring to light two forms of platform-related service failure that warrant scholarly attention: platform-centric versus multiparty service failure. By uncovering the distinct negative emotional associations of platform-centric versus multiparty service failure, the research adds novel empirical evidence to the service failure literature and the relevant attribution theory. Findings offer long-term implications for the sustainable development of sharing economies and platform businesses in contemporary hospitality.

The transformative virtual experience paradigm: the case of Airbnb's online experience

PurposeThis research paper aims to explore Airbnb's online experience initiative, which has sparked a new wave of virtual tourism to improvise a large assortment of experiential activities through cyberspace. It works to answer questions pertinent to the type of virtual experiences tourists seek and how these experiences could fulfill tourist needs, thereby rendering favorable socio-mental outcomes through experiences encountered.Design/methodology/approachDrawing on travel experience and transformative tourism theoretical tenets, this qualitative inquiry used data collected from social media posts from virtual tourists.FindingsResults reveal four major themes of online experiences – hedonism, attention restoration, social relatedness and self-exaltation – that encompass 12 experiential categories. They further underscore four types of transformative mechanisms pinpointing hedonic well-being, environmental-mastery well-being, social well-being and eudaimonic well-being.Research limitations/implicationsResearch findings demonstrate how Airbnb exercised marketing agility during severe environmental plight;while expediting strategic initiatives that offer tourists and residents alike a means to reengage in leisure and travel activities at home. They also salvage the peer-to-peer community by turning accommodation hosts into online experience ambassadors.Originality/valueThe contribution of this inquiry lies in assessing virtual experiences and reconnecting how different cyber experiences can meet an array of tourist needs. This study further highlights the transformative virtual experience paradigm to lay the necessary theoretical foundation for future research on virtual transformative tourism. This research goes beyond the common understanding of transformative tourism that relies merely on corporeal encounters. From a practical point of view, this study brings light to a novel concept – sharing experience economy – that incorporates the nuances between sharing economy and experience economy.

Risk or benefit? Economic and sociocultural impact of P2P accommodation on community resilience, consumer perception and behavioral intention

PurposeDrawing on the social exchange theory, stakeholder theory and extended theory of reasoned action, this study aims to investigate how consumers view the economic and sociocultural impacts (benefits/costs) of peer-to-peer (P2P) accommodations on the local community's resilience and how consumers form behavioral intentions toward P2P accommodation as a part of sustainable tourism behavior.Design/methodology/approachWith data from a survey of 300 consumers who have previously used P2P accommodation, the authors performed partial least squares-structural equation modeling to test the proposed model and hypotheses.FindingsThe current study reveals the significant impact of the sociocultural benefits of P2P accommodations on consumers' perceived community resilience, while economic benefits have a non-significant impact on perceived community resilience. Moreover, neither the sociocultural nor economic costs of P2P accommodation significantly reduce consumers' perceived community resilience. Furthermore, the authors found significant positive relationships among perceived community resilience, attitude, subjective norm, personal norm and behavioral intentions.Practical implicationsP2P accommodation platforms can leverage these research findings and contribute to the community resilience and help community residents by establishing strategic collaboration with various stakeholders (e.g. governments, destination marketing organizations and non-profit organizations) for the community's sustainable development.Originality/valueThis study systematically investigates the role of P2P accommodation in achieving community resilience by categorizing the impacts of P2P accommodation into economic and sociocultural benefits/costs.

Time Banks in the United Kingdom: An Examination of the Evolution

Time banks allow people to exchange and trade their skills;an hour for an hour. Today the United Kingdom (UK) has built a diverse ecosystem around times and skills sharing of both generic (e.g., TimeBanking UK, Communities Together) and specialist skills (e.g., Frontline19). This chapter defines the main characteristics and benefits of time banks. It also provides a typology of platforms that can be found in the UK based on the types of transactions and the types of assets being exchanged. The chapter analyses the evolution of time banks in the UK and how the COVID-19 pandemic has fostered the development of new initiatives. Finally, the chapter also includes a discussion of the attempts to measure the economic and social impact of time banks. © The Editor(s) (if applicable) and The Author(s) 2022.

How do consumers select between hotels and Airbnb? A hierarchy of importance in accommodation choice

PurposeThe purpose of this study is to examine the impact of key decision-making attributes on consumers' choice of accommodation among and between hotels and Airbnb.Design/methodology/approachThe study used a choice-based conjoint approach using 21 key decision-making factors that impact consumers' choice of accommodation across five segments ranging from economy to luxury. Latent class estimation was used to identify segments of respondents who tend to have similar preferences for accommodation.FindingsThe results showed the presence of a consistent pattern of decision-making across the five accommodation segments, culminating in a hierarchy of importance in accommodation choice. The 21 key decision-making attributes comprised three tiers in order of decreasing importance: quality and service, amenities, and accessibility and safety. Further, latent class analysis indicated the presence of a hotel group and an Airbnb group of customers, which allowed us to identify how both types of providers might maximize the value of their offers to encourage customer switch.Research limitations/implicationsThe accommodation landscape is extremely dynamic (particularly as the COVID-19 pandemic unfolds) and complex. The present study cannot capture all of its intricacies but provides an invaluable foundation for future research on the topic of consumer choice in an evolving and competitive accommodation market.Originality/valueExtant research on accommodation choice has focused on hotels or Airbnb only. Moreover, research that has considered both types of accommodation simultaneously is limited in its conceptual and methodological scope. The present study synthesizes the fragmented literature on consumers' accommodation choices and offers a holistic and coherent schematic – the hierarchy of importance in accommodation choice – that can be used by future researchers and practitioners alike.